Frequently asked questions.

PartsFlow™ is an AI-powered automotive parts sourcing, communication and procurement platform being developed for professional repair shops and parts suppliers.

Yes. The planned platform covers recycled, remanufactured and new parts, with special attention to used engines, transmissions and other mechanical assemblies.

The platform is designed to connect messages, quotes, purchase orders, issues and history to jobs, vehicles and parts.

Ask Hank™ is a conversational automotive parts assistant designed to guide users through part identification, fitment questions and supplier sourcing using voice or text.

VIN decoding is integrated into the intended Ask Hank™ workflow, helping identify vehicle characteristics while prompting for additional details when required.

Hank uses automotive interchange and vehicle application information to help evaluate compatible used parts, subject to verification of relevant vehicle and part attributes.

The PartsFlow™ experience is being designed for natural two-way voice conversations, follow-up questions and voice/text switching.

Qualified suppliers can apply for early participation; initial recycler pilot eligibility prioritizes verified URG or ARA members.

PartsFlow™ is free for repair shops during our initial launch. Future premium and voice services may be priced separately, and we’ll announce any pricing in advance. For suppliers in the Early Partner Program, participation and pricing details are provided before paid services begin.

No. Registering for early access doesn’t require payment details, and you won’t be charged unless you choose a paid plan after we share its pricing.

We’re opening PartsFlow™ in stages, starting with early access and pilot participants. Registered shops and suppliers will hear from us first as access opens.

We use your details to review your registration, keep you updated about PartsFlow™ and contact you about pilot opportunities. We don’t sell your information. Read our Privacy Policy for details.